We love feedback...
Its always great to hear when we’re doing well, but its just as important to understand where we can improve on our service. If you have any feedback for us – please do contact us – we’d be delighted to hear from you.
If you’d like to get a snapshot of what customers think of our service, some examples of feedback we’ve received are shown below.
“We feel that the service provided is excellent. Communication is clear. Calm, professional, caring & relaxed staff. Discipline & boundaries are made clear to the children and reinforced. Michael feels he can voice his opinions on activities as well as his concerns to staff.”
“I like the staff at Pioneer Club and that Gareth is always warmly greeted, as am I. You’ve already provided him with a wealth of new experiences, and I’m sure you will think more up!”
“Pioneer provides a safe environment for your little ones. Once I drop my son off, I don’t worry about his safety and know he’s going to have a great day. Opening and closing times are fab and all meals are taken care of. What more could I ask for?!”
“What I like about Pioneer Club is the staff! Everyone is really friendly and professional, and I am always confident they enjoy looking after Oliver and that he is safe in their care.”
“Please pass on my appreciation for the great support we receive from Pioneer, especially during this pandemic. Alfie has really enjoyed Summer Camp. it’s well organised and been vital for him to get back to some sort of normality. I don’t know what I would do without you all.”
“I have used several after school clubs for my children and Pioneer is by far superior. I would recommend it to friends to use for their children. The children are well behaved and there is a great structure.”