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Our Terms & Conditions are intended to provide information for all users of our service, clearly outlining our childcare service, use of our website and our bookings for both clubs and holiday camps. They are written following current best practice and the statutory and legal requirements for wraparound childcare and Early Years providers. 

Booking Terms & Conditions


Booking Terms & Conditions Website Disclaimer
Website Terms & Conditions Website Cookie Policy
Website Privacy Policy  


Policies & Procedures


Our policies and procedures are intended to provide information for all our staff, parents and stakeholders and to ensure that our clubs run in a safe and caring environment. They are written following current best practice and the statutory and legal requirements for wraparound childcare and Early Years providers.

Each new staff member is made aware of our policies and procedures when they join Pioneer Childcare, and they form part of our training and induction process. Managers are expected to ensure that new staff are given the time to read our policies and procedures, and to ensure they understand the need to comply with them.

We will ensure our policies and procedures are reviewed at least once a year, or sooner if there is a requirement to do so (for example, because of new statutory guidance or following an incident that requires a review of our procedures). In each case we will ensure staff are aware of the change in our policies and provide training, where necessary, to ensure they fully understand the new procedures in place.

Please note:  A folder containing hard copies of each of our club policies is available at each of our club sites. 

Club & Holiday Camp Related Policies


Accident and Incident Records Policy

Administering Medication Policy

Anti-bullying Policy

Arrivals and Departures

Behaviour Management Policy

Children attending School-Run Extra-Curricular Activities Policy

Code of Conduct

Confidentiality Policy

COVID-19 Policy

Data Protection Policy

Designated Safeguarding Lead Policy

Disciplinary Policy

Early Years Foundation Stage Policy

Emergency Evacuation and Closure Procedure Policy

Environmental Policy

Equal Opportunities and Inclusion Policy

Failure to Cancel Policy

Fire Safety Policy

Health and Safety Policy

Healthy Eating Policy

Illness and Accidents Policy

Intimate Care Policy

Missing Child Policy

Mobile Phone and Electronic Use Policy

Pandemic Diseases Policy

Play Policy

Prevent Policy

Restrictive Physical Intervention Policy

Safeguarding Children Policy

Settling In Policy

Suspension and Exclusion Policy

Uncollected Children Policy

Use of Photographic Images Policy

Visitors Policy